Delivery Policy

Fulfilment

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Shipping Policy

Your Infrared Heater is a high-quality technical appliance. We take the utmost care in shipment to ensure your item reaches you in perfect condition. We consequently only use reliable, well-known distribution companies to deliver.

Our shipping costs from our shipping company are calculated by increments of weight as follows:

a) Maximum weight of single packet = 50 Kilograms (roughly 13 small panels). Orders above 50 kilograms will be divided into separate packets accordingly.

b) Shipping Prices are calculated in 10 kilogram increments. (Please contact us for latest prices).

c) Mirror Panels and Glass Infrared Panels MUST be shipped on a palette to avoid damage.

d) Very large panels require two palettes due to their size.

Delivery Schedule

We will act on your order within 1 working day of receipt. Shipping times will depend on stock availability – noting certain infrared panels are made-to-order.

All goods are shipped in top condition. We do not ship items that appear damaged in any way. Therefore:

We will send you an “Order Shipped” notification when the order has shipped. You must inform us within two working days of the email if you have not received the goods so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

Panels are to be signed for ONLY if there is NO damage to the packaging on delivery. If there is any damage to the packaging please do not sign for the goods and contact Customer Services at Herschel, +64 21 334499, to notify us of the problem.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.