Terms & Conditions
Making A Purchase
To make a purchase, please browse our store and add the items that you wish to buy into the shopping cart.
After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
By committing to the purchase, you agree you have consulted the power sizing guidelines and calculators to accurately specify the panel types and quantity you require.
Energy-savings and control of comfort levels can only be made in conjunction with the correct thermostat or control device. We strongly recommend you purchase adequate control devices with your order to ensure optimum comfort levels and energy-savings. Adequate devices are recommended with each product.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable before entering the contract with you.
Shipping And Handling
We apply shipping charges for glass and mirror panels because these fragile and heavy items must be protected by shipping on a palette. We do not charge shipping for white panel orders placed online in New Zealand.
We will act on your order within 1 working day of receipt. Shipping times will depend on stock availability – noting certain infrared panels are made-to-order.
All goods are shipped in top condition. We do not ship items that appear damaged in any way. Therefore:
We will send you an “Order Shipped” email when the order has shipped. You must inform us within two working days of the email if you have not received the goods so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
If an item looks like it has been damaged during shipment, you must not sign for it. You must also inform us immediately and no later than 4p.m on the day following delivery if any item has been damaged so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Refunds & Returns Policy
Your rights to return goods are protected under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
You are entitled to a full refund including cost of delivery within 14 days of cancelling an order or within 14 days of returning the goods to us. Do this by contacting us by email or telephone and quoting the order number supplied to you. If goods are not faulty, you are responsible for the cost and risk of loss or damage incurred when returning the goods, so you should take out enough postal insurance to cover their value. This returns policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed, where we will assume the costs of returning the goods.
In cases where within 14 days of receipt you do not want products that are in good working order (i.e. due to a mistake in ordering, product turns out not to be suitable for purpose intended) all such goods returned should be in saleable condition, but you will be liable for the return shipping costs.
These terms apply to your current order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Tax Charges For orders placed in New Zealand, 15% GST is added.
Credit Card Security
When a credit card order is placed at our website, credit card numbers are encrypted using 128 bit encryption during the transaction. We do not hold your credit card numbers ourselves on any website or database.
All our products are guaranteed to be free from manufacturing defect as notified per-product for the term indicated. Should a product prove to have been damaged during shipping, please contact us immediately and no later than 24 hours after receipt of the item to indicate the nature and extent of the damage and we will work with you to rectify the problem (which may or may not include full replacement of the affected item).
If you need to reach us, please email us using the link on the store page, alternatively, you can call on +64 99475166 or fax us on +64 9 4242668 or write to us at
Capisco Ltd, PO Box 938, Whangaparaoa, Auckland 0943, New Zealand.
We collect customer data via our contact form (name, address, email and phone) and this data is used by Capisco Ltd to get back in touch with interested customers about our products. We retain this data for our own customer-contact use.
We may pass on a customer name and contact number to one of our approved distributors who may be better placed to deal with a customer’s request than we are. We do not save detailed information of any nature at this point.
Outside the above circumstances, we do not submit customer details gathered from this site to any other third party for any purpose whatsoever.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Remittance Terms Payment terms are 30 days from invoice.
Split payments of deposit with following balance are provided under exceptional circumstances, noting that deposits are not refundable.