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From start to finish it has been smooth runnings with Herschel Infrared Ltd. Customer service excellent with my queries answered immediately. Our bathroom towel heating panel arrived within a couple of days all intact and really fast (very impressive since I had ordered it to Germany). Now it is on the bathroom wall and not only does it heat the room (and towels) very well, it looks very impressive too. All in all very very happy with our purchase :)) Many thanks to your team, we will definitely be ordering from Herschel Infrared again and will be recommending you to all my friends.
My whole experience. 3 infrared ceiling panels and 1 wall mounted space heater. Bought my first ever property. A little mid terrace 1 bedroom house with the bedroom on a mezzanine level. From ground floor to ceiling peak is 4.9m. Very open plan weird shape. The only heating system it had was a plug in electric fireplace… thing, and the gas meter had been took out. Anyway, after days/weeks of research and since I’m a bit of an ‘eco friendly nut’ – I decided on elec heating system and then on infrared panels as I don’t have enough space for anything on my walls. Gas or storage heaters would have been pointless as there is a huge volume of air as it’s all open plan and heat rises. My diamond colleague/friend who’s an electrician in his very late 50’s had never done anything like this, but I assured him he was very capable (lol). Ended up a near full re-wire and new board anyway. I sent off pictures with measurements and descriptions as I had zero clue what size/wattage I had to get and the team were very efficent in telling me what I needed after more than a few emails back and fourth. The instructions on the website which my dear friend spent about 2 weeks reading over, were very clear once he figured it out. Although my joiner did advise putting in extra framing above the ceilings to hold them up, but I lowered mine anyway and had access to the loft so this wasn’t a problem for me. Now I’m currently sitting in my new home with them all connected. Bearing in mind at the start of this project, I was a 24 year old painter and decorator who ‘doesn’t have a clue’ and infrared technology is ‘a waste of money’. I have now proven people wrong on both points and they are thoroughly amazed at these things. The heat they give off is direct, like the sun. Heats walls, surfaces, objects – which means they do not make the air stuffy like gas radiators or storage heaters which would give me a headache and make me feel like I couldn’t breathe. Also considering most storage heater wattage, these are meant to be better on the bills. They just take a bit of getting used to. I’m very pleased with them and the overall experience with this company. I hope they last a long time so this will be my first and last purchase. Unless in 20+ years I move, then I will be back and hopefully by then this internet page has thousands of 5* reviews. I did have a problem with the app on my phone (which eventhough I’m giving a 5 star review, does need work). But thankfully the people at herschel gave me an alternative so that I could use this system as was intended and I’m very greatful for that because now I’m cosy. So afterall, now with my panels and my renewable energy electricity supplier, I am now doing my bit towards climate change – at least in my mind… Thanks everyone.
Easy to install and easy to programme via the thermostat and app. I’ve never had a towel rail that dries the towels and gears the bathroom so quickly. Because infra red works different feels like we have underfloor heating in the bathroom too as the floor warms up as well. Brilliant product